Can my team take over a chat?
ASKLA use cases
Start with the question your visitor has.
A service enquiry. A product question. A request for support. Give visitors a useful answer and a way to reach your team.
Choose a scenario to watch the conversation unfold.
Put ASKLA on your siteExample chatFull conversation
ASKLASite answers and your team
IllustrativeYes. An available team member can join the same conversation and read its history.
ASKLA featuresCould I speak to someone?
An illustrative team member joins
Hi! I can see your question. What would you like to go through?
No message is sent by this example.Set up your chat
Read the full example
- Visitor: Can my team take over a chat?
- ASKLA: An available team member can join the same conversation and read its history.
- Visitor: Could I speak to someone?
- Alex, example team member: Hi! I can see your question. What would you like to go through?
One chat, different business needs.
The conversations above are fictional examples. ASKLA can answer a business question only when the information exists in that site’s approved answers or indexed content.
Service enquiries
Explain published services, scope and ways to contact the team. Let an available person take over a more specific conversation.
Product discovery
Help visitors find published product information and relevant pages. A missing specification or price is a reason to ask your team.
Support guidance
Surface instructions your website already publishes. Move questions that need account access or investigation to a person.
Contact and sales enquiries
Give visitors a choice to share contact details. The team can review the request alongside the chat; configured delivery channels can notify the owner.
Build the knowledge first.
Index eligible public pages or sync published CMS content. Review suggested answers before approving them. AI can assist with drafts; approved answers work without it.