Can my team take over a chat?
ASKLA features
A useful answer.
A clear next step.
Website knowledge, optional AI and a human team share one conversation. See the visitor experience, then explore the controls behind it.
Approved website answers, source-based AI when enabled, and a path to your team.
Example chatFull conversation
ASKLASite answers and your team
IllustrativeYes. An available team member can join the same conversation and read its history.
ASKLA featuresCould I speak to someone?
An illustrative team member joins
Hi! I can see your question. What would you like to go through?
No message is sent by this example.Set up your chat
Read the full example
- Visitor: Can my team take over a chat?
- ASKLA: An available team member can join the same conversation and read its history.
- Visitor: Could I speak to someone?
- Alex, example team member: Hi! I can see your question. What would you like to go through?
The experience visitors see. The controls your team needs.
Your site is the source
Publish approved question-and-answer entries, index eligible public pages or sync published CMS pages. Approved answers need no AI API. Optional AI drafts use retrieved passages and a verification step.
Choose the answer mode in Chat settings.
A person in the same chat
Available team members can claim, reply, transfer and close chats. Public names, photos, job titles and signatures help visitors see who is replying. Your team can hand the conversation back to ASKLA.
Availability, routing and permissions apply.
Contact requests with consent
Visitors can share an email address or phone number and receive a reference in the conversation timeline. Lead details are available to the authorised team. Owner notifications use configured delivery channels.
Contact sharing does not subscribe someone to marketing.
Knowledge your team reviews
Build answer drafts from eligible site content, review their sources and approve what visitors may receive. Questions ASKLA could not answer appear as knowledge gaps for your team to improve.
AI-assisted generation requires a configured provider.
Visitor context, with permission
When a site enables assistance and a visitor permits tracking, see page journeys, source and returning browser visits. Explainable scoring can prioritise interest. Network capture and arrival alerts have separate site controls.
An interest score does not verify identity or purchase intent.
Make the chat fit your site
Choose five launchers, four ASKLA chat styles, White/Black appearance, your colour and a floating window or full-height slide-out. Fluent, Material, Glass and Carbon CSS adaptations are available as presets.
These are ASKLA adaptations of the design directions.
Helpful greetings and quick replies
Save team replies and insert them with slash shortcuts or emoji. Optional automated welcomes use time of day and the current public page, after a delay, for a consented visit. Visitors choose whether to accept.
Greetings and approved replies do not require AI.
A workspace for the whole conversation
Review live chats, conversations, leads and insights. Collapsible navigation and optional context panels leave space for the task. Mobile admin lets signed-in team members reply from a phone browser.
External connectors stay disabled until configured.
Choose how ASKLA answers.
Start with approved answers. Add AI when you want drafted, source-based replies. Give visitors a clear way to ask your team when the site cannot answer.