ASKLA INFOC ONE CHAT
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Part of INFOC ONE · Built by INFOC

Answers from your pages, checked.

ASKLA shares approved answers from your pages, offers optional AI help, and lets visitors ask your team for support.

Try ASKLA See how it works
  • Source-linked answers
  • AI optional
  • Live chat or contact request

Illustrative preview. Names, conversations and activity below are examples.

ASKLA Chat

See ASKLA in conversation.

Help visitors find an answer in your website content. Bring your team into the same chat when a person is needed.

Open admin Explore use cases

Available team members can take over; offline visitors can leave a consented contact request.

Example chatFull conversation
ASKLASite answers and your team
Illustrative
Visitor

Can my team take over a chat?

ASKLA

Yes. An available team member can join the same conversation and read its history.

ASKLA features
Visitor

Could I speak to someone?

An illustrative team member joins

Alex · Example team member

Hi! I can see your question. What would you like to go through?

No message is sent by this example.Set up your chat
Read the full example
  1. Visitor: Can my team take over a chat?
  2. ASKLA: An available team member can join the same conversation and read its history.
  3. Visitor: Could I speak to someone?
  4. Alex, example team member: Hi! I can see your question. What would you like to go through?

How it works

Find the source. Check the answer.

With AI off, ASKLA shares current source excerpts your team has approved. When AI answering is enabled, it follows the steps below. Previously checked answers may be reused while your content and settings are unchanged.

  1. 01

    Find

    Searches the website content you have indexed for relevant passages.

    Searching yourcompany.com…
  2. 02

    Draft privately

    Drafts answer statements with passage references. The draft is not shown to the visitor.

    Writing an answer from what I found…
  3. 03

    Check the draft

    A separate AI check compares the statements with their evidence. Statements without a valid citation or a passing verdict are withheld.

    Checking each sentence against the source…
  4. 04

    Answer, or say so

    Shows a checked answer with sources, or a message that it could not answer. Relevant page links and team contact options may be offered.

    Checked · 2 sources

AI checks can still miss mistakes. Open the cited sources to confirm important details.

Features

For your visitors, and for your team.

A person when it matters

When live chat is enabled and an operator is available, your team can join the existing conversation, take over and hand back to ASKLA. When the team is offline or does not respond, visitors can leave a contact request with consent.

Your team's live inbox

See waiting chats, waiting times and conversation history. Browser-based visitor records can identify returning visits. Optional live visitor journeys require site enablement and tracking permission.

Resume a recent chat

With storage allowed, visitors can resume a retained conversation in the same browser. Clearing storage or expiry can start a new chat. Message text is not saved in browser storage.

Gaps become tasks

Review unanswered, negatively rated or marked conversations by configured topic. Your team can create content tasks for follow-up.

Made for phones

A responsive visitor chat with a full-screen mobile layout and a minimise control. Your team can also use the mobile web admin.

Your key, your host

Each site can use its own Anthropic key for answers. Embeddings use the server's configured provider. Self-host ASKLA or discuss managed hosting with INFOC.

Five launchers, four chat styles.

Pill, Orb, Ask bar, Mascot or Side tab. Choose Soft, Glass, Minimal or Welcome in the back office. Preview the launcher shapes here in White, Black or neutral Glass.

Private by design

What ASKLA keeps, it keeps for a reason.

  • Redaction before processingReplaces detected email, phone, Singapore ID and payment-number patterns in visitor messages. Detection is not exhaustive.
  • Separate chat and analyticsAnalytics use allowlisted event names and properties. Conversations are stored separately for your team.
  • Configurable retentionChat cleanup defaults to 30 days when enabled. Contact requests follow each site’s retention period, two years by default. Content tasks are excluded from that automatic cleanup.
  • Server-side token hashesThe server stores returning-visitor credentials as hashes. The browser holds the random token used to resume a chat.
  • Connect your consent controlsYour site can allow or clear remembered chats through ASKLA's consent API. Optional live visitor tracking uses a separate permission.
  • Contact form consentThe contact form requires agreement and stores the consent wording and time with the submitted details.
How ASKLA handles data →

Install

One script tag on your site.

Configure your website, allowed origins and indexed content, then approve your answers. AI credentials are optional. Copy your site's embed code before </body> on each page.

<!-- Before </body> on every page -->
<script src="https://askla.chat/widget.js"
  data-key="pk_your_site_key" defer></script>
The install guide →

Put ASKLA on your site.

Cited website answers, with live chat and contact requests for your team.

Talk to usInstall guide